Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Perishable goods such as food items cannot be returned. 

Additional non-returnable items:

Gift Certificates
To complete your return, we need a receipt or proof of purchase.

There are certain situations in which only partial refunds are granted:

Any item not in original condition, damaged or missing parts for reasons not due to our fault.
Any item returned more than 30 days after delivery

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you have not yet received a refund, please check your bank account again first.

If so, contact your credit card company; it may take a while for your refund to be officially credited.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at info@cakeworks.nl.

We vervangen artikelen alleen als ze defect of beschadigd zijn. Als je het wilt ruilen voor hetzelfde artikel, stuur ons dan een e-mail op {e-mailadres} en stuur je artikel naar: {fysiek adres}.


To return your product, you must send your product to: Cakeworks Studio ,Westerhoutstraat 29, 2012 JS Haarlem}.

You are responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Please contact us at info@cakeworks.nl for questions about refunds and returns.